Multi-functional experience in Operations, Project Management and Customer Relationship Management across Virtual Learning. Insurance and Travel Management domains.
Successful track record in establishing excellent customer relations and ensuring high quality customer experience. Managing entire operations for key projects including logistics, new installations, scheduling of lectures, billing and collections.
Streamlining and re-designing business operations through effective team management and exceptional service delivery. Leading a team of 16 people to build healthy business relations with major clients and ensure maximum customer satisfaction